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Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member is receiving or has received at our hospital, do not hesitate to speak with the nurse in charge, assistant nurse manager or nurse manager in that area. If you feel that your issue wasn’t resolved, please contact Nursing Supervision with your complaints or concerns. You may call (631) 351-2310 at any time during or after your stay.

If hospital staff cannot resolve a problem or issue, you may contact: New York State Department of Health by mail or by phone:

Mail:
New York State Department of Health Centralized Hospital Intake Program 
433 River Street, 6th Floor 
Troy, NY 12180

Phone: (800) 804-5447 
Email: [email protected].

You also can report an issue to The Joint Commission’s Office of Quality and Patient Safety. 
Website: jointcommission.org.

To mail or fax a complaint, print a Quality Incident Report from The Joint Commission’s website.

Mail:
Office of Quality and Patient Safety 
The Joint Commission 
1 Renaissance Boulevard
Oakbrook Terrance, IL 60181

Phone: (800) 994-6610 
Fax: (630) 792-5636 
Email: [email protected]